Sr Manager, Global Services Performance, Reporting & Insights.

Sr Manager, Global Services Performance, Reporting & Insights

Data Analytics & Computational Sciences – Data, Digital, and AI organization, Bogota, Colombia. Reporting to the Director, Data Strategy & Solutions.

Responsibilities

• Partner with GS leaders to align reporting, planning, and performance management with business priorities and enterprise goals.
• Deliver clear, actionable insights that help leaders improve service, productivity, and business outcomes across Global Services and support in regular reviews with GS leaders of performance.
• Build scalable reporting frameworks, KPI governance, and consistent performance measures across operations.
• Lead performance management processes, including KPI reviews, SLA tracking, trend analysis, and executive reporting.
• Identify risks, gaps, and improvement opportunities through data‑driven analysis and benchmarking.
• Strengthen forecasting, staffing, and workforc...