Sr Patient Service Associate, Contact Centre / Quit Vape Helpline

Contact Centre / Quit Vape Helpline

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Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service. To attend to patients (include registration, scheduling of appointment and payment collection) and address enquiries from patients and members of public via the General Enquiry line, Appointment line and Quit Vape Helpline.

Institution: Institute of Mental Health

Family Group: Ancillary

Position: Patient Service Associate

Department: Contact Centre / Quit Vape Helpline

• Handles calls and enqui...