Sr. Product Manager, Amazon Customer Service

Description
Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time.

We are looking for a customer-obsessed Senior Product Manager to own and evolve the product strategy for Amazon's Worldwide Merchant Fulfilled Network (MFN) Core customer experience. Today, customers on seller-fulfilled orders face a resolution journey where seller-led paths average 50 days vs. 1 day through CS, impacting tens of millions of contacts annually. You will own the complete end-to-end product strategy for the MFN Core customer support journey, specializing in post-purchase resolution across seller- and CS-led solutions.

The role requires someone who can operate with significant autonomy, using ...