Sr. Product Manager, Amazon Customer Service

Description
Join the Amazon Customer Service (CS) team redefining what world-class customer service. As a Sr. Product Manager on the CS Refund Experience Improvement (RXI) Product Experience team, you'll own the end-to-end customer journey for identifying opportunities and gaps in our customer experiences that delight millions of customers who expect precision, reliability, and zero friction.

Amazon Customer Service (CS) is a large organization obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, every time.

We are looking for a customer-obsessed Senior Product Manager to fundamentally transform the customer experience in the US. You will own the complete redefinition of end-to-end product strategy for Amazon CS’ customer resolution and discretionary co...