Sr Representative - Client Service-1

Position Overview

What You’ll Do Daily

· Contact Providers by phone to collect information needed to verify or update their accounts, including administrator changes, enrollment requests, registration assistance, security questions, and password reset changes, while adhering to established security standards.

· Respond to basic questions, by phone or secure mail messages, about specific Zelis products and services.

· Understand the scope of the services Zelis provides its clients and the threat landscape that may disrupt these services

· Flag accounts needing additional information or further review, including suspicious interactions requiring Fraud review

· Help to continually define user access policy, standards, roles and procedures for security, efficiency, and scalability, identify and manage risk, payment and operational in nature, across all components of the customer lifecycle through data gathering and analytics

· Tr...