Sr. Service Delivery Manager

Description and Requirements

Business Area Description:

The Lenovo Workplace Services serves as a Single Point of Contact (SPOC) for End User Managed Services and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Workplace Services performs end to end support, both locally and remotely on behalf of our customers.
 

Key Objectives of Position:
 

The Senior Service Delivery Manager is a customer facing role that leads and manages the service delivery team and is responsible for the overall delivery performance. He/she ensures that service delivery and service support processes are on track for the consistent delivery of a high level of service in an effective and cost-efficient manner.

• Maintain and grow positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Ove...