Sr. Specialist Customer Experience Operations

Job Description

As a Sr. CX Performance Specialist, you will be critical in shaping and optimizing customer policies through deep data analysis and behavioral insights. You will support the CX Operations and Compensation Policy teams by analyzing customer behavior patterns, identifying misuse trends, and evaluating the business impact of compensation-related initiatives.



This role is highly analytical and requires strong skills in Excel and Looker and a data-driven mindset to translate findings into actionable recommendations. You will collaborate closely with cross-functional teams — including Policy, Product, Data Science, and Finance — to ensure our compensation strategies are efficient, fair, and aligned with broader CX and business goals. If you are passionate about improving customer experience while balancing cost efficiency and policy integrity, this is an exciting opportunity to make a measurable impact in a dynami...