Sr. Specialist, Customer Service

DIRECTV is seeking a highly skilled and customer-focused Sr. Specialist to join our Customer Service team. This role will be responsible for resolving complex customer issues, providing technical support, and serving as the first level of escalation for problem resolution. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a proactive approach to identifying and addressing service-affecting issues. This position plays a crucial role in ensuring consistent customer satisfaction and contributing to operational improvements across our service organization.

**Here’s what you’ll do:**

+ Resolve complex customer issues related to repair, maintenance, billing, and orders that require specialized knowledge and expertise.
+ Proactively identify, communicate, and resolve service-affecting issues before they impact customer experience.
+ Provide advanced technical support for product service problem resolution, utilizing in-...