Sr. Specialist, Shared Services Management - Medical Team Member

**Job Description**

The Customer Service Management (CSM) team has responsibility to drive, manage and implement remote two-way customer service engagements. The CSM team manages customer, consumer and employee service interactions in the company's National Service Center, Field Service Center, Promotional Contact Center and company's Switchboard. These interactions occur across communication channels such as digital, social, chat, phone and mail for all our company's products/vaccines and company information requests. The CSM team also serves as the designated point of contact for the intake of adverse events, and product quality complaints for the U.S. market.

The **Medical Team Member** is a customer-facing role which has primary responsibility for managing unsolicited inquiries from Healthcare Providers who reach out to the company's National Service Center. This role will also answer select Consumer and Employee inquiries as needed. While current volumes are ...