Sr Staff Engineer-IT (Voice Engineer)

Responsibilities:

• Day to day support and maintenance of Genesys PureCloud Solutions

• MACD on Genesys, including call flows, SIP trunks etc

• Act as L3 support during issues and drive towards resolution

• Work with various internal / external application team on integrating their platform with Genesys

• Migration and implementation of Genesys PureCloud Solution

• Monitor project progress and adjust as necessary to ensure successful project delivery.

• Creation of Documentation and Knowledge base

• Responsible for managing incident and service requests

• Manage and coordinate team activities, working closely with different support groups.

• Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.

• A...