State Programs Member Engagement Specialist (Facilitated Enrollment)

+ Engage in enrollment activities over the phone or in person through onsite coverage at hospitals, provider offices, City agencies, community business partners and Community Based Organizations (CBOs).
+ Complete and review all applications prior to submitting to NYSOH marketplace.
+ Assist members with selecting a high-quality Primary Care Physician (PCP), order member ID card and make monthly premium payment. This includes using the Healthfirst provider directory via the provider search tool, verifying the correct information in Salesforce/Member 360/OnContact/BizTalk before making any necessary changes based on members request.
+ Manage inbound and outbound telephonic enrollment process as a part of the Sales enrollment. _On occasion it may be required to perform this function remotely. In such cases, the telecommuting policy will need to be followed._
+ Educate members about digital tools including HF mobile application, Twilio, as well as NowPow
+ Maintain and com...