Store Manager l ZARA l Malaysia

Overview Of The Role

The Store Manager is accountable for consistent operational excellence, complete P&L responsibility, and ensuring brand compliance. They create an environment promoting brand values, teamwork, and exceptional customer service. Key responsibilities include driving sales performance, maintaining operational standards, ensuring compliance, and leading the store team to meet performance targets.

What You Will Do

Sales

• Lead by example in customer service, ensuring standards reflect a strong brand image.
• Review and analyze sales figures to identify opportunities for performance improvement.
• Challenge the team to enhance performance using relevant retail metrics.
• Engage with department colleagues to support local opportunities for sales growth.
• Analyze competition and exploit opportunities at the store level.
• Drive conversion, average basket, UPT, and maximize sales.
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