Strategic Accounts Specialist

Overview

Hybrid - Quezon City • 1-3 Yrs Exp • Bachelor • Full-time

What You’ll Do

The Strategic Accounts Specialist is responsible for managing and supporting key sales operations and client account activities. This role focuses on the systematic pursuit and growth of existing business opportunities, with a particular emphasis on customer retention, upselling, renewals, and account health monitoring. The role requires high-level coordination with technical, marketing, and business development teams, while handling sensitive information with utmost confidentiality.

Health-Check Coordination

• Schedule and monitor regular health-checks (phone, remote, onsite).
• Collaborate with the Technical Department for execution.
• Report weekly on status and customer ratings (quarterly/yearly).

Customer Account Management

Renewals

• Send renewal notices 3 months before expiration.
• Coordinate ...