Strategic Contact Centre Leader - Customer Care

Winning Form is seeking a Contact Centre Manager (Customer Care) to lead the Customer Care team in Durban, ensuring operational excellence and high service standards. The role focuses on process optimization, workforce management, and continuous improvement.

The ideal candidate will have a strong background in Contact Centre operations, be skilled in stakeholder engagement, and possess problem-solving capabilities. You will drive performance management and foster a customer-centric environment.

If you're ready to be part of a dynamic team and contribute to our success, apply now!