Strategic CS Manager — Adoption & Growth

The Role

As Customer Success at Conveo, you will own long-term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies. Your goal is to ensure customers get real, measurable value from Conveo quickly and continue to expand how they use it over time.

You will sit at the intersection of research, product, and commercial outcomes, acting as both a trusted advisor and a hands‑on operator.

This is not a support role. You will shape pilots, influence renewals, drive expansion, and represent the customer internally.

Your Mission

Own customer outcomes end-to-end

• Lead customers from a signed deal or pilot through onboarding and early wins.


• Define success plans tied to measurable business impact and value.


• Run check-ins and QBRs that connect Conveo usage to real decisions.


• Identify risks early, including low usage, stakeholder ...