Strategic Customer Success Lead | AEC & D&M

Position Overview

Join Autodesk's CSA Scaled Customer Success team, where we create impactful experiences for our customers while supporting increased revenue and overall company growth. As we transform our business model, driving continuous adoption of our industry‑leading technology is key to success for both Autodesk and our customers.

Responsibilities

• Proactively engage with customers through digital‑first, scalable engagement models (1:many)
• Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, balancing efficiency with impact
• Guide customers through onboarding and adoption strategies across both AEC and D&M workflows
• Build and maintain relationships with key stakeholders, including senior stakeholders in higher‑value accounts
• Prioritize activities and adapt engagement based on account health, risk, and business impact
• Execute on targeted actions for high‑risk ac...