Opportunity Description
About the Role
We’re hiring a Strategic Customer Success Manager to own and grow a small portfolio of Hiya’s most strategic Nordic customers. This role sits at a critical point of growth, with several major customers launching and scaling rapidly. This is a post‑sales “quarterback” role. You’ll drive adoption, lead complex programs, deliver measurable value, and unlock multi‑million dollar growth within a focused set of high‑value telecom accounts. You’ll operate across executive engagement, technical delivery, and commercial expansion—bringing structure to ambiguity and momentum to complex environments.
What You’ll Do
- Own a small portfolio (2–10) of strategic Nordic accounts, accountable for retention, growth, and outcomes
- Build and execute multi‑year account plans aligned to customer goals and Hiya’s roadmap
- Drive adoption and value, translating product capabilities into measurable business impact
- L...
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