Strategic Customer Success Manager

About the Role

We’re hiring a Strategic Customer Success Manager to own and grow a small portfolio of Hiya’s most strategic Nordic customers. This role sits at a critical point of growth, with several major customers launching and scaling rapidly. This is a post‑sales “quarterback” role. You’ll drive adoption, lead complex programs, deliver measurable value, and unlock multi‑million dollar growth within a focused set of high‑value telecom accounts. You’ll operate across executive engagement, technical delivery, and commercial expansion—bringing structure to ambiguity and momentum to complex environments.

What You’ll Do

• Own a small portfolio (2–10) of strategic Nordic accounts, accountable for retention, growth, and outcomes
• Build and execute multi‑year account plans aligned to customer goals and Hiya’s roadmap
• Drive adoption and value, translating product capabilities into measurable business impact
• L...