Strategic Director for Customer Insights at Manulife

Join Manulife as a Director focusing on Digital Customer Leadership Strategy & Insights. This role is pivotal in crafting strategies that unify enterprise objectives with digital performance and customer insights.
As a strategic director, you will oversee the formulation of the Digital Customer Leadership strategy, ensuring alignment with business goals. By leveraging analytics and market trends, you will inform decision-making and advance digital initiatives. Your insights will also guide cross-functional partners in executing business strategies effectively.
Key Responsibilities:
• Define and implement customer leadership strategies
• Translate strategies into measurable action plans
• Lead narrative development for executive support
• Monitor performance and drive enterprise improvements
• Analyze data to set direction and operational models
Requirements:
• Bachelor's degree; advanced degree preferred
• Strong background in digital transformation and an...