Strategic Key Account Executive — Growth & Retention

Job Description

We are seeking an enthusiastic and detail-oriented Business Development Executive to join our team in Crewe, United Kingdom. As a Business Development Executive in our Account Management team, you will play a crucial role in understanding customer needs, analysing data, and fostering strong relationships to drive business growth and customer retention.

• Oversee customer growth, training, and development of best practices to drive business value and return on investment
• Analiseand explore data from various CRM systems to understand the drivers behind customer account closures
• Serve as the primary point of contact for assigned accounts, providing excellent customer service and support
• Conduct regular check-in calls and account reviews to assess and track customer satisfaction levels
• Identify and mitigate churn risks through proactive outreach campaigns
• Recognize and capitalize on upsell opportu...