Z

Strategy and Operations, Senior Manager, Professional Services

Zendesk

Canada, Ontario, Canada Full time June 08, 2026
Apply Now

Opportunity Description

Job Description

About the Role

At Zendesk, we believe the future of customer success is rooted in human connection, driven by insight, and amplified by operational excellence. We are looking for a Strategy & Operations Partner within our Data and Insights group to serve as the primary architect and orchestrator for our Global Professional Services (PS) organization.

In this high-impact role, you will be the primary business partner to our SVP of Professional Services, bridging the gap between frontline delivery teams and strategic execution. You aren't just managing tasks; you are designing the connective tissue that ensures our Pro-Serve team hits its objectives, KPIs, and revenue outcomes through sophisticated data insights and robust process development.

Key Responsibilities

  • Strategic Orchestration & Annual Planning: Lead the annual planning ...

Full time Business Operations Specialists

Ready to Apply?

Submit your application for Strategy and Operations, Senior Manager, Professional Services at Zendesk

Apply for this Position