Opportunity Description
**About the Role**
The Global Segmentation & xPlatform Support Lead will define and operationalize the framework for differentiated support experiences at Uber. This leader will partner across CommOps, CO, Ops and Finance to design segmentation strategies that balance customer experience and cost efficiency - creating measurable business impact and lifetime customer value.
You'll drive how we prioritize Consumer, Earner, and Merchant segments, define critical support journeys, and embed segmentation into Uber's support infrastructure. You'll also partner with analytics teams to measure impact and inform investment decisions.
You will also be responsible for running global CX programs for key xPlatform segments (e.g., UIP, Members, ELCs), working closely with CommOps LOB teams to execute and with analytics teams to track and report on progress.
This is a senior, highly cross-functional, high-visibility role that combines strategic thinking, operationa...
The Global Segmentation & xPlatform Support Lead will define and operationalize the framework for differentiated support experiences at Uber. This leader will partner across CommOps, CO, Ops and Finance to design segmentation strategies that balance customer experience and cost efficiency - creating measurable business impact and lifetime customer value.
You'll drive how we prioritize Consumer, Earner, and Merchant segments, define critical support journeys, and embed segmentation into Uber's support infrastructure. You'll also partner with analytics teams to measure impact and inform investment decisions.
You will also be responsible for running global CX programs for key xPlatform segments (e.g., UIP, Members, ELCs), working closely with CommOps LOB teams to execute and with analytics teams to track and report on progress.
This is a senior, highly cross-functional, high-visibility role that combines strategic thinking, operationa...
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