Opportunity Description
- Day-to-day calls/transaction monitoring of complaints processed by Complaint Evaluators / Investigators
- Conducts knowledge calibration sessions for Complaint Evaluators / Investigators who fail to meet metrics
- Evaluates, encodes, and maintains Quality Records based from the Product Issues processed by the Complaint Evaluators / Investigators
- Has clear understanding of customer KPIs.
- Understands relationship between PFMEA and Quality Control Plan
- Executes Quality Control Plan as prescribed.
- Remediates any disconnects and misunderstanding with the process through calibrations, coaching, and facilitated client communications.
- Prepares and produces cyclical reports pertaining to quartile movements, top defect analysis, coaching logs, minutes of meetings, gauge R&Rs, and process updates.
- Responsible in timely escalation of significant events to the Team Lead/Group Lead
- Keeps oneself updated, aware of...
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