Opportunity Description
As a Supervisor, you provide visible leadership on the shop floor, supporting the team to deliver excellent customer experiences and strong day-to-day performance. You act as a key link between the team and management, helping translate priorities into action.
This role represents progression from delivering results yourself to supporting others to perform consistently, building confidence in people leadership and decision-making.
What you’ll be doing
- Lead by example in delivering warm, personal, and brand-led customer experiences.
- Support colleagues to build confidence in customer conversations, make product recommendations and drive conversion.
- Use customer feedback and observation to spot risks to service and act quickly.
- Help encourage data capture and relationship-building as part of everyday service.
- Handle customer queries with empathy and professionalism, escalating where appropriate.
- Use your presen...