Opportunity Description
Conditions
- Basic Salary: 3.000.000 COP
- Bonifications: (operations results)
- Schedule: 47h per Week
- Days off: based on ops needs
- Work at home: Not available
Job Requirements
- Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments
- Establish high standards for productivity, quality, customer service as well as define user guidelines
- Develop company systems for customer interaction and voice response and control the implementation process
- Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures
- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations
- Summarize, collect and analyze call center trends and data for regular performance reports
- Oversee system ma...
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