Supervisor, Post Market Complaints

About This Role

iRhythm Technologies, Inc. is seeking a Supervisor, Post‑Market Complaints to oversee day‑to‑day execution of complaint handling activities and provide direct leadership to Complaint Investigators.

This role is responsible for ensuring timely, high‑quality complaint evaluation and investigation activities in accordance with established procedures, regulatory requirements, and quality system expectations.

Responsibilities

• Provide supervision and leadership to an international team of Complaint investigators.
• Manage and balance assignment of work to the team to meet goals.
• Provide guidance, development, and performance feedback, and opportunities for growth through regular one‑on‑one and team meetings.
• Conduct annual performance reviews with quarterly check‑ins.
• Review investigated complaints to ensure procedural and regulatory compliance.
• Ensure complaints are closed in a timely manne...