Supervisor, Titles & Records

Job Description

The TSSC (Title Shared Service Center) Supervisor position will be responsible for leading a team and facilitating the completion of title services for Manheim’s internal and external customers. This position will be responsible for assisting with setting goals for title clerks through training and mentoring, continue to develop each team member’s skill base and knowledge of policies/ procedures and the department standards for customer service. This position requires a very good working knowledge of the automotive industry and previous experience working with titles is a must. The supervisor should have a proven track record of good communication skills and a strong customer service background.Job Responsibilities:

Works with team members to improve performance of the department by continued cross- training and updated training and standard operating procedures (SOPs).

Assist with reviewing semi-annual and annual performance reviews of t...