Support Engineer, SAP PI/PO

Support Engineer, SAP PI/PO

Position Summary
The role of the Support Engineer, SAP PI/PO is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting multiple SAP modules for our global clients who use 4.x, ECC environments and SAP S/4 Hana. The role requires expertise and skills to diagnose serious issues, then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. This role requires functional and technical skills to document, develop and deliver complex solutions to complex problems.

Essential Duties and Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
• Work closely with customers on a daily basis to understand their need...