Opportunity Description
The day-to-day focus of this role is the hands-on setup, delivery, and troubleshooting of our digital signage hardware and CMS software solutions. You will split your time between preparing systems in the office, responding to client support tickets within strict SLA timelines, and heading out on-site for deployment and emergency troubleshooting.
Key Responsibilities (The Daily Focus)Digital Signage Hardware Setup: Assemble, configure, and stress-test digital signage media players, mini PCs, and commercial displays in the office before deployment.
CMS Software Support: Manage, update, and troubleshoot our Content Management System (CMS) software configurations for clients, ensuring seamless content playback.
SLA & Incident Management: Monitor incoming support requests and ensure all client issues are acknowledged, diagnosed, and resolved within committed Servic...
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