Support Escalation Manager - REMOTE (PST Zone)

Our client, a leading organization in the technology and customer support industry, is seeking a Support Engineer 3 to join their team. As a Support Engineer 3, you will be part of the Customer Advocacy and Trust (ACT) organization supporting escalation management and customer satisfaction initiatives. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-centric mindset, which will align successfully in the organization.

**Job Title:** Support Engineer 3

**Location:** Redmond, WA

**Pay Range: $35-$38/Hour on W2**

**What's the Job?**

+ Drive escalation resolution for commercial customers and partners across Microsoft products such as Azure, M365, and Dynamics.
+ Coordinate with internal teams including Program Managers, Technical Advisors, and Escalation Engineers to facilitate problem resolution.
+ Proactively communicate case status and next steps to stakeholders, ensuring tra...