Opportunity Description
Location: Malaysia
Type: Full-time
About HeyMax
HeyMax is a fast-growing miles and rewards platform headquartered in Singapore, with operations expanding into Hong Kong and new markets across Asia. We help users earn, manage, and maximize their loyalty miles through shopping, vouchers, and partner integrations. Our team is small, moves fast, and uses AI and automation to punch above our weight.
About the Role
We are looking for a Support Operations Lead / Senior Executive to own and scale our customer support operations. This role reports directly to the Head of Customer Experience and is responsible for the day-to-day operational health of the support function, including SLAs, performance dashboards, escalation workflows, and process design. You will play a key role in shaping how support scales as HeyMax grows across markets.
This is not a role where you inherit a fully built playbook. You will be ...
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