Support Resource Officer (Dispatcher)

MAIN PURPOSE OF JOB

To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD).

To assist in receiving , prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance needed to be Dispatched. 

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12

DESIRED EDUCATION: BAA/ Level 3 first aid Certification

REQUIRED EXPERIENCE

ESSENTIAL MININUM EXPERIENCE: Contact Centre / Emergency Contact Centre exposure

DESIRED EXPERIENCE:  1 – 3 years dispatching in an EMS contact centre

KEY RESPONSIBILITY AREAS

Dispatch vehicles according to the CAD system

Assist in receiving, prioritise, logging, and processing all calls and alerts received

Provide basic contact centre admini...