Support Services Engineer

Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for a Support Services Engineer to join our dynamic team.

As a Support Services Engineer, you are the headstart of the defense of our system, you will be handling the technical concern of the user, resolving technical issues, assigning tickets to proper group of technician engineer, receiving escalation calls and monitoring the ticket queues. You will strive for more information on the ticket and make sure that you will provide the necessary details and accurate information. You will be responsibility to ensure that all the details of the tickets are perfectly triage, escalated to proper department and attaching all th...