Support Services Specialist

Abu Dhabi, United Arab Emirates

Full time

• Strong knowledge of desktop/laptop hardware troubleshooting and OS management
• Knowledge of network basics (LAN, Wi‑Fi), printers, and peripheral devices
• Experience in IMAC activities and endpoint lifecycle management
• Familiarity with ITSM tools (ServiceNow or equivalent)
• Understanding of AV/meeting room support technologies

• Provide in‑person IT support for incidents and service requests requiring physical intervention
• OS troubleshooting and mobile device troubleshooting (Android/iOS)
• Perform device setup, configuration, installation, and hardware replacement
• Handle break‑fix activities for laptops, desktops, peripherals, and workplace devices
• Support IMAC activities (Install, Move, Add, Change)
• Resolve incidents that cannot ...