Support Specialist - Veterinary Software

IDEXX is hiring a Support Specialist for our EzyVet Software platform in our London, UK location.

Primary Accountability:

· Provide frontline customer technical software support via phone, email, and other channels for Vetsoft software products – including but not limited to ezyVet, Vet Radar, Smartflow, Vello.

· Resolve straightforward support tickets with the help of customer self-service content, troubleshoot and investigate technical process steps, liasie with Tier 2 and Tier 3 associates on complex issues as needed.

· Host customer training webinars on basic ezyVet functionality.

· Contribute to customer impact understanding, technical feedback and knowledge base content.

Key Responsibilities:

· Respond to inbound customer phone calls, troubleshoot issues, and provide guidance on software usage.

· Manage and resolve assigned support tickets, ensuring timely and accurate communication.

· Conduct webinars to tra...