Surgery Scheduler - Urology

**Job Description:**

A Customer Service Associate I is responsible for handling inbound and outbound calls to assist patients with billing inquiries, complaints, and requests. The role involves utilizing overall knowledge of the Revenue Service Center to provide accurate information, resolve issues, and ensure patient satisfaction. Key skills include excellent communication, problem-solving, and the ability to remain calm under pressure.
**Essential Functions**

+ Answer incoming calls and respond to patient inquiries.
+ Utilizes various computer systems to resolve patient billing questions and document interactions.
+ Works with patients over the phone or other electronic methods to provide resolution to inquiries and complaints in a patient friendly fashion.
+ Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs.
+ Responsible for meeting produc...