Swedish Customer Support for online streaming Platform - LIS2

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon?

Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

RESPONSIBILITIES

• Answering queries from customers via phone, email and chat;
• Provide general and technical support;
• Identify, troubleshoot, document and categorize cases and possible bugs;
• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;
• Escalate complex problems according to defined procedures

Requirements

• Preferred experience in customer service experience, preferably in contact center B2C and/or B2B...