Switchboard Leadership Position at Fairmont Banff

Step into the Switchboard Leadership role at Fairmont Banff Springs, crafting unforgettable guest experiences in a luxury setting. Perfect for experienced hospitality professionals who thrive on service and team development.
As the Royal Service Manager, you will manage a team of Switchboard agents focused on delivering excellence in guest service. Analyze feedback and operational data to drive improvements, while ensuring effective scheduling and team engagement. You will utilize your leadership skills to promote a collaborative atmosphere and improve service standards.
Key Responsibilities:
• Lead and recruit for the Royal Service/Switchboard team
• Utilize guest feedback for continuous service enhancement
• Oversee operational schedules and daily activities
• Address and resolve guest complaints efficiently
• Foster a high-performing, engaging team environment
Requirements:
• Leadership background in hospitality management
• Knowledge of relevant softwa...