Opportunity Description
Descripción del puesto:
**Main Responsibilities**
- Deliver feedback and training to the team regarding benefits, requirements, and procedures.
- Ensure the accuracy and up-to-date information in the CRM (Odoo).
- Resolve incidents and escalations, ensuring customer satisfaction.
- Support agents in meeting goals and objectives.
- Responsibilities - Administration and Leadership
- Audit team performance and process compliance.
- Report progress to clients, referral sources, and the operations manager.
- Coordinate and organize the team to achieve objectives.
- Review reports and data entries to ensure accuracy.
- Update and optimize processes according to campaign needs.
**Requirements**:
- Communication Skills
- Excellent verbal and written communication.
- Bilingual proficiency (English - Spanish).
- Ability to provide effective feedback.
- Experience and Knowledge:
- Customer service experience (required).
- Sales or negotiati...
**Main Responsibilities**
- Deliver feedback and training to the team regarding benefits, requirements, and procedures.
- Ensure the accuracy and up-to-date information in the CRM (Odoo).
- Resolve incidents and escalations, ensuring customer satisfaction.
- Support agents in meeting goals and objectives.
- Responsibilities - Administration and Leadership
- Audit team performance and process compliance.
- Report progress to clients, referral sources, and the operations manager.
- Coordinate and organize the team to achieve objectives.
- Review reports and data entries to ensure accuracy.
- Update and optimize processes according to campaign needs.
**Requirements**:
- Communication Skills
- Excellent verbal and written communication.
- Bilingual proficiency (English - Spanish).
- Ability to provide effective feedback.
- Experience and Knowledge:
- Customer service experience (required).
- Sales or negotiati...