Team Lead - Customer Support Representative

Job Description
Job Summary:
Responds to customer inquiries via calls, chats, and emails, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
Principal Responsibilities
Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned.
Job Level Specifications:
Acquired and applies working knowledge of the organization, job, practices and procedures to be proficien...