Team Lead - Intake & Case Management (ABA)

Job Title: Team Lead – Intake & Case Management (ABA)
Location: Remote (South Africa – US Hours)
Job Type: Full-Time
Working Hours: Monday to Friday, US Business Hours (9 AM – 5 PM EST)

Key Responsibilities:

• Lead and manage the intake and case management team, providing daily oversight, support, and performance coaching
• Oversee the full client intake lifecycle, including initial inquiries, insurance verification, authorizations, and onboarding
• Ensure accurate and timely entry and maintenance of client data within CentralReach and other CRM systems
• Monitor team productivity, workflows, and turnaround times to ensure SLAs are consistently met
• Develop, implement, and improve intake and case management processes and SOPs
• Act as the escalation point for complex cases, delays, or client concerns
Full time Supervisors of Office and Administrative Support Workers