Team Lead, People Services

Job Description

As the Team Lead, Total Rewards (APAC), based out of our Manila hub, you will act as the primary operational engine driving employee service excellence across the Asia-Pacific region. Sitting within our People and Places team, your leadership directly impacts how our workforce experiences Zendesk's global benefits, payroll, and reward programs. By guiding a dedicated team of Tier 1 and Tier 2 specialists, handling operational escalations, and executing deep tactical root-cause analyses, you bridge the gap between high-level global strategy and flawless regional execution. Your commitment to operational stewardship ensures a compliance-focused, high-performing, and empathetic support ecosystem for all APAC employees.
 

What you'll be doing

• Oversee the daily workflow and Zendesk ticket queues for the APAC People Services Total Rewards t...