Team Lead

JOB PURPOSE

To be able to provide swift and defect free documentation to customers, ensure each document meets customer requirements mentioned in SOP. All documents to be reverted in time with due diligence to prevent claims , avoid penalties, legal actions for ZIM Integrated Shipping

KEY AREAS OF RESPONSIBILITY – include but are not limited to the following

• Deliver Superior Customer Experience

• Ensure each document is handled within the agreed timeline

• Ensure each document is handled with care with zero defects and achieves the require quality level

• Meet vessel cut off’s and other deadlines

• Understand the processes by country/Account and deliver expectations

• To meet and exceed Productivity targets.

• Correspondence with customers for any queries, clarifications and ame...