Team Lead Purchase Order Management

Service Performance and Issue Resolution

• Coordinate daily purchase order management activities, including purchase order processing, order monitoring, supplier order coordination, goods receipt follow-up, and invoice matching support, ensuring timely and accurate execution in line with service levels.
• Oversee the accuracy of supplier purchase orders, receipts, and system postings, resolving first‑level escalations related to incorrect purchase order data, missing receipts, or supplier order related inquiries.
• Monitor team‑level KPIs and SLAs, taking corrective actions in case of deviations and acting as the first point of escalation for operational issues and exceptions, ensuring timely resolution.

Implementation of Changes and Improvements

• Drive standardization and continuous improvement within the purchase order management team, working closely with the process management team to enhance underlying processes. <...