Home / Careers / Team Lead (Telco Sales Chat)
A

Team Lead (Telco Sales Chat)

Afni

Quezon City, Metro Manila, Philippines FullTime June 06, 2026
Apply Now

Opportunity Description

Description

Position Purpose:

The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for monitoring client calibrations, quality related coaching and providing feedback.

Essential Functions and Responsibilities:

  • Utilizes the Afni Coaching Model (ACM) to perform trend and root-cause analysis of both individual and team performance, formulates recommendations and action plans. Provides ongoing training for performance improvement.
  • Executes Recovery strategy to achieve Afni's objectives and individual/team goal attainment. Manages daily work map / flow and continually monitors productivity and proper execution of calls to ensure client accounts are worked timely in accordance with contractual agree...
    • FullTime Other Sales and Related Workers

    Ready to Apply?

    Submit your application for Team Lead (Telco Sales Chat) at Afni

    Apply for this Position

    Opportunity Details

    Location Quezon City, Metro Manila
    Country Philippines
    Type FullTime
    Category Other Sales and Related Workers
    Posted June 06, 2026
    Deadline July 16, 2026

    About Afni

    A

    Afni

    Quezon City, Philippines

    Share This Opportunity