Team Leader, Collections

To manage the daily work of collectors assigned to them and assist the team in achieving their goals. Ensure that collectors are working as per the approved operation procedures, and towards goals assigned. Review exceptions and interact directly with issue customers/ important customers and also coordinate across various departments to ensure customer issues are resolved.

• To ensure monthly targets are achieved according to the plan.
• Review the allocation strategy for each month after discussion with the Collection Manager.
• To make sure that Collectors are calling on the assigned cases as per the standard operating process.
• To make sure that appropriate efforts is put in, in a regular sustained manner through the course of the month and all actions are being taken to maximize recoveries from the portfolio.
• To resolve the exception cases highlighted by collectors and to ensure appro...