Team Leader (Corporate Travel Account)

Job Description and Qualifications:

• Must be amenable to work 100% onsite in WNS Eastwood Site.
• Proficient in multiple GDS platforms including Worldspan, Sabre, Galileo, Amadeus, and Apollo
• Preferred certification in IATA/UFTAA Level – 1
• Excellent communication skills, particularly in spoken English
• Proficient in Microsoft Office applications, especially PowerPoint and Excel
• Strong understanding of IATA rules and regulations, including fare components, manual fare calculation, pricing units, global indicators, and indirect travel limitations.
• Proficient in operations management with the ability to drive performance and meet client KPIs such as AHT, Agent Error, ASA, Quality Scores across Voice, Chat, Email, and Ticketing Reject Queues
• Ability to lead business reviews with clients, presenting key performance insights and improvement strategies
• Expertise in structuring teams using De...