Team Leader: Customer Services (Medical Scheme Industry)

SUMMARY:
Location: Gqeberha, Eastern Cape 
Employment Equity:  Open to African, Coloured and Indian Males/Females
Employment Type: Permanent Opportunity 
Industry: Medical Scheme & Risk Management Sector  A respected organisation within the medical scheme and financial services environment is seeking an experienced Team Leader: Customer Services to lead a high-performing client service team in Gqeberha.  This opportunity is ideal for a strong people leader with proven experience in managing sizeable teams, call centre operations, and client escalations management. The successful candidate will play a critical role in driving service excellence, operational efficiency, and team performance within a highly regulated environment.  KEY RESPONSIBILITIES

• Lead and manage a customer service team within a fast-paced client services environment 

• Oversee the resolution of client queries, escalations, and documentation re...