Team leader: customer services - port elizabeth

Our client, a well-established organisation operating within the medical administration and client services industry, is seeking to employ an experienced Team Leader: Customer Services to join their team. This role is based in Port Elizabeth, Eastern Cape.

Requirements National Senior Certificate is essential Business-related diploma or degree is advantageous 3 - 5 years' experience in a call centre or client service environment with proven knowledge of customer service principles and practices is essential At least 2 years' leadership experience is essential Microsoft 365 proficiency is essential Language proficiency in English is essential and Isi Xhosa advantageous Advantageous Previous working experience in the medical scheme industry Sound knowledge of the Medical Schemes Act and regulations Responsibilities (include but are not limited to): Internal Process Manage and guide the team with the resolution and delivery of client requests, queries, escalations, documentatio...