Team Leader — Insurance Call Centre: Coach, Grow & Drive KPIs

Gallagher is seeking a Team Leader for their Motorhome and Motorbike insurance team in Romford. The successful candidate will motivate and empower a team of Call Centre Agents, manage daily operations, and ensure excellent customer service delivery.

The role involves coaching team members, analysing performance metrics, and collaborating with stakeholders. Gallagher offers a supportive work culture, generous benefits including 25 days holiday, and opportunities for professional growth.